Welcome to http://www.tantuhealthcare.com/. Your privacy is critically important to us, and we are committed to protecting your personal information. This Privacy Policy ("Privacy Policy") outlines how we collect, use, disclose, and safeguard your information when you visit our website/App. This privacy policy sets forth our commitment to respect your online privacy and recognize your need for appropriate protection and management of any Personal Information (as defined below) you share with us. The Privacy Policy applies to our Services available under the domain http://www.tantuhealthcare.com/ (here after referred to as the "Website/App").
By accessing or visiting the Website/App or going through the Privacy Policy, as detailed below or the Terms of Use, which prescribes Terms and Conditions for use of Website/App or availing our Services, you agree to be bound by this Privacy Policy and to the use and disclosure of your personal information in accordance with the Privacy Policy
The words "you" or "your" or "User" or "Customer" as used herein, refer to all individuals and/or entities accessing or using the Website for any reason. The words "we" or "us" or "our" or the "Company" as used herein, refer to Tantu (Tantu Healthcare Private Limited)
By accepting the Privacy Policy and the Terms of Use, which prescribes terms and conditions for use of Website or availing Services, you expressly consent to our use and disclosure of your Personal Information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and is subject to Terms of Use and the terms not defined here, have their meanings ascribed to them in the Terms of Use. This Privacy Policy and the Terms of Use are effective upon your visit of our Website or you going through the same. We encourage you to read the terms of the Privacy Policy and the Terms of Use in their entirety before you use the Website or avail of our Services.
At Tantu, your privacy is our top priority. We are committed to maintaining the confidentiality, integrity, and security of your personal information. We recognize the importance of your trust, and we work diligently to protect your data from unauthorized access, misuse, and disclosure.
We strive to use your information responsibly and transparently, ensuring that your personal details are only used for the purposes you have consented to. Whether you are browsing our website or engaging with our services, you can be confident that we handle your information with the utmost care and in strict compliance with applicable privacy regulations.
Your trust in us is essential, and we promise to continually work towards enhancing our privacy practices to meet the highest standards of protection.
We are committed to ensuring the security of the personal data provided by all users of our web portal. To protect your information from unauthorized access, alteration, disclosure, or destruction, we implement a variety of industry-standard security measures, including but not limited to:
All sensitive personal information is encrypted using secure socket layer technology (SSL) during transmission over the internet.
Access to your personal data is limited to authorized personnel who require it to perform their duties and are bound by strict confidentiality obligations.
We periodically review our data collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems.
Where possible, we anonymize and pseudonymize personal information to ensure that your identity is not easily linked to your data.
In the event of a data breach or security incident, we have robust incident management procedures in place to mitigate damage and inform affected users, as required by law.
While we strive to protect your personal data, please note that no method of transmission over the internet or electronic storage is completely secure unless compromise the account credentials. It will be your responsibility for safeguarding your account credentials and for any activities conducted under your account.
If you believe that your data has been compromised or you have detected any suspicious activity, please contact us immediately.
When you use our Website/App, we collect your personal information to provide a safe, customized experience. This helps us offer relevant services and features tailored to your needs. We only gather the necessary information to achieve this.
We also collect location data of our service personnel via GPS or IP when the app is running, to track their trips and update customers on real-time status. For customers, if enabled, we collect location data to accurately reach service locations, enhance app use, improve pick-up points, ensure safety, and detect fraud. We may request access to your Media Gallery and Camera for uploading prescriptions or downloading test reports.
In general, you can browse our Website anonymously, but full use of our services requires registration, during which we collect contact and identity details. We mark mandatory and optional fields for transparency, and you can opt out of providing information by choosing not to use certain features.
We may automatically track user behaviour for internal research, based on URLs visited, browser data, and IP addresses, to understand and serve users better. We also use cookies to analyze website performance, measure promotions, and enhance trust and safety. Cookies enable certain features and may reduce the need to enter passwords frequently. You can decline cookies, but this may limit functionality on our Website/App.
You agree that we may collect your IP address Website/App Website/App as a visitor to our Website/App. An IP address is a number that is automatically assigned to your computer when you use the internet. We use IP addresses to help diagnose problems with our server, administer our Website/App, analyse trends, track users' movement, gather broad demographic information for aggregate use for us to improve the Website/App, and deliver customized, personalized content.
You agree that we may use your Personal Information to facilitate the Services you request. You agree that we may use your Personal Information and other information we obtain on the Website/App or at the time of patient registration to inform you about online and offline offers, products, services, password retrieval and updates; customize your experience; enforce Terms of Use; and as otherwise described to you at the time of collection. Further, you hereby consent that we may use your anonymised sample/ data for research and development purposes. You agree that we may use Personal Information about you to improve our marketing and promotional efforts, to analyse site usage, improve the Website/App's content and service offerings, and customize the Website/App's content, layout, and services. These uses improve the Website/App and better tailor it to meet your needs, so as to provide you with an efficient, safe, and customized experience while using the Website/App. You agree that we may use your Personal Information to contact you and deliver information to you that, in some cases, are targeted to your interests, such as targeted banner advertisements, administrative notices, services offerings, and communications relevant to your use of the Website/App. If you do not wish to receive these communications, we encourage you to unsubscribe / opt out of the receipt of certain communications in your profile or contact our grievance officer.
You agree and confirm that we do not rent, sell, or share Personal Information about you with other people (save with your consent) or non-affiliated companies except to provide products or Services under the Terms of Use or this Privacy Policy, or under the following circumstances:
You agree that we may use the Order Information that we collect generally to fulfil any booking placed through the Site (including processing your payment information, and providing you with invoices). Additionally, we use this booking Information to: Communicate with you; When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
You agree and confirm that we may share your Personal Information with third parties to help us use your Personal Information, as described above. For example, use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, you agree that we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, to respond to notice/order or request of judicial or administrative/governmental bodies when warranted, search warrant or other lawful request for information we receive, or to otherwise protect our rights. You agree that the data collected will be used to conduct marketing and remarketing campaigns to upsell/cross sell relevant services to the users.
You agree that when you book through the Site, we will maintain your Booking Information for our records unless and until you ask us to delete this information. We retain your personal data in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, to enable Tantu to exercise its legal rights and/or defend against legal claims or if required by law or We may continue to retain your data in anonymised form for analytical and research purposes.
The Site is not intended for individuals under the age of 18. Use of our website/App is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal data from children under the age of 18 years. If you have shared any personal data of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
The Company does not access, store or keep credit card data. All credit card transactions happen using Secure Server Software (SSL) through third-party gateways and the Company plays no role in the transaction, except for directing the customers to gateways or the relevant webpage. Accordingly, the Company shall not be responsible or liable for any loss or damage due to any disclosure whatsoever of Personal Information or any other information collected by the gateways or such Website/Apps.
The Company shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any Personal Information concerning the User's account and / or information relating to or regarding online transactions using credit cards / debit cards /cash cards and / or their verification process and particulars nor for any error, omission or inaccuracy with respect to any information so disclosed and used on such thirdparty gateways.
The Company has implemented appropriate security practices and standards and has a comprehensive documented information security programme and information security policies that contain managerial, technical, operational, and physical security control measures that are commensurate with the information assets being protected with the nature of business. Further, the Company takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data and restricts access to your personal data to the Company’s employees who need to have that information in order to fulfil your request or supply our services.
Our Website/App may contain links to other Website/Apps. Please note that when you click on one of these links, you are entering another Website/App over which the Website/App has no control and will bear no responsibility. Often these Website/Apps require you to enter your Personal Information. We encourage you to read the privacy statements on all such Website/Apps as their policies may differ from ours. You agree that we shall not be liable for any breach of your privacy of Personal Information or loss incurred by your use of these Website/Apps.
We reserve the right to update, change or modify this Privacy Policy at any time. The amendment to this Privacy Policy shall come to effect from the time of such update, change or modification and the same will be published on this Website/App.
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr. Jay Shah
Designation: PRO
Company Name: Tantu Healthcare Pvt Ltd
Address: Reg. Office: 73/B-1, Lotus Colony, Near GEB Village-Bhuj, Taluka- Bhuj Kachchh, GJ- 370001 IN
Email: tantuhealth@gmail.com
If you have a query, concern, or complaint in relation to collection or usage of your personal data under this Privacy Policy, please contact us at tantuhealth@gmail.com
You can reach our customer support team to address any of your queries or complaints related to product and services by clicking the link and choosing 'Contact Us' option: http://www.tantuhealthcare.com/.
This Privacy Policy and Terms of Use shall be governed by and constructed in accordance with the laws of India only without reference to conflict of laws principles and disputes arising in relation hereto and shall be subject to the exclusive jurisdiction of the competent courts of Kachchh, Gujrat, India.
If you have a query, concern, or complaint in relation to collection or usage of your personal data under this Privacy Policy, please contact us at tantuhealth@gmail.com
You can reach our customer support team to address any of your queries or complaints related to product and services by clicking the link and choosing 'Contact us' option: http://www.tantuhealthcare.com/ContactUs.
Last Updated: October 2024